O2 Review

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O2 go to www.o2.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 4 ratings and 310 reviews

Thumb down 35% of users recommend this product

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Guest's Review of O2 Mobile Phone Network

23rd Oct 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Signal Coverage
    2 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    0 stars
Bad Points

Not happy with the system put in place to deal with me as a customer.


General Comments

I spent a week attempting to get 02 to fix a simple issue. Not only did they fail, there was little interest shown in my opinion. I do not blame the individuals on the end of the customer service 'phone. There is a clear system in place I feel. From the endless push button options, to the long wait for an answer, the limited options each employee has at each stage, the refusal to pass the details to a supervisor in my experience, and ultimately, the failure to contact and resolve which has not yet happened for me.
The only time I personally feel I had any interest shown was when I contacted 02 to arrange to transfer to another network.
I do not recommend O2 broadband, I am only one customer but I will make sure that this experience becomes widely known. How many others are doing exactly the same?

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