Direct TV Service Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 82 reviews

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mickialawilliams's Review of Direct TV Service

23rd Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Time Service Used
    Less than a Week
  • Features
    0 stars
Good Points

I disconnected the service after 3 days. Hoorah!


General Comments

HORRIBLE HORRIBLE HORRIBLE! I had the service for 3 days and I disconnected on the 3rd day. First, I could only watch TV with my balcony door open. When it closed, my cable went out. Second, the technican used a hammer to smash the cable cord through my balcony door which created my first problem above. Third, I called directTV representative to disconnect and they were trying to bill me for the 3 days I used the service which I thought was ridiculous! Think about it, If I have to modify service, meaning, open my balcony door to watch TV then when it closes, why should I be billed? I didnt install it wrong. Fourth, I asked the respresentative to transfer me to the billing department 5 times and I said "he was the only representative that I could speak with" and he never transferred me. Minding you, we argued for 10 minutes. I got his badge number too. I had to hang up in his face to call another representative that took his badge number and she said that I would not be billed for the service I had.......What it worth it? Is this normal? Nope, choose COMCAST or Verizon.

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