recycled's Review of Ebico
22nd Oct 2008
Overall Rating
- Value for money
cheap rates on website
Bad Points
to me everything else, especially customer service
General Comments
After switching my gas and electricity supply to Ebico, at their advertised rates of 3.77p for gas and 12.01 for electricity, I waited for my handover date which was 01/10/08.
The date came and I put in the gas and electric prepayment token and card as I was told.
To my surprise, the rates on the gas meter changes to the southern rate of 5.52p instead of 3.77p
3 weeks later and over 20 phone calls later they changed the tariff via electronic message, to 3.77 for a day and then for some reasons it was switched back to 5.52p the next day.
When questioned after more phone calls they said oh sorry it was a mistake, but what it took 1 day to 'spoil' will now take 3 days to fix, please be patient.
I am still being patient after 3 weeks.
My advice if you use this supplier is to go and check your meter rates.
Annoying thing was when the electricity rates went up, they switched that straight to 14.82p immediately but now they need 3 weeks and counting to reduce the wrong gas rate from 5.52 to 3.77?
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