La Redoute Review

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La Redoute
2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 34 reviews

Thumb down 44% of users recommend this product

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S Lambert's Review of La Redoute

22nd Oct 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
Good Points

This is my first and last time using them so - None.


Bad Points

- Customer Service, being told 'I don't shop online' makes me wonder how they are qualified to be a customer service employee at a predominately online store.
- They seemed to have no idea what was up with there system, excuses I was given included 'our systems must not be as up to date as other companies...' and the best for me was being told an order takes '48 hours to be processed before it enters into our system'.


General Comments

I wished I'd never placed my order with La Redoute! And once this mess is sorted out, will never bother again! I seem to be experiencing exactly the same situation as many people on this site regarding La Redoute.

Having spoke to a seemingly unhelpful customer service employee, I'm now left not knowing where my item is! and when I'm even likely to receive it! HA! Great! Apparently being told it takes 48 hours for the item to be processed and show up in there system! Why's that then?

I honestly think it's just not worth using them, I've lost count of the amount of online ordering I've done over the years, and never experienced problems like this before! The appeal of online shopping is surely the effectiveness and speed of the service you should receive? La Redoute failed to deliver this in my experience.

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