gtropaco's Review of Vonage www.vonage.com
17th Oct 2008
Overall Rating
- Value for money
- Ease of Set Up
- Connection
- FreeNo, it's a monthly subscription
- Voice Clarity
Very many
Bad Points
A small one
General Comments
Excellent call clarity and cheapness of calls allows me to call my girlfriend in Sydney for absolutely nothing. For £7.99 the Vonage line has given us both a lifeline away from other more expensive and less reliable VOIP services and calling cards. Customer services, in my own experience have always been second to none. I am unsure of the other posters comments and experiences but I have been a user in the UK for over a year now and have been fully satisfied with the service. Customer services even credited me back an extra bonus on my bill for overcharging me one month. This was offered without having to ask or complain at all. Tech support is always helpful and knowledgeable and are always at hand to help. You can also take the box with you anywhere and connect it to any broadband connection, although some countries in the Middle East and in Sub-continent block the ip addresses used by Vonage for some reason. I may also have to move over to Skype in order to make "free" calls as required and I am slightly P@ssed about this due to the same service being slightly more expensive.
No complaints about Vonage apart from very rarely (appx once a month) I might have to reset the connection by re-booting the system and reconnecting the wires. This is a relatively simple task that takes a few minutes. Call quality is dependent upon the speed of you Broadband connection you have and if you are also downloading at the same time and using up bandwidth. I have recently moved over to O2 broadband with a juicy 16MB connection that seems to be the perfect set up. I have not had a problem since moving from a slower Aol connection to O2.
My only real complaint is that free services are not (as yet) available to landlines in the Indian Sub-Continent, namely Sri Lanka but I am sure that this will be sorted out with time. Once you get used to the set up and the very occasional rebooting that is required (I haven't done this in over a month now) then it is all smooth sailing.
Hope his helps - any questions feel free to email me
gtropaco@aol.com
Customer services always helpful and friendly.
On average, people found this review not helpful
Members' Comments ongtropaco's Review
mody jacob on 21st Oct 2008
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I disagree, I could not understand any thing of what you are doing