aboutrooms's Review of Bulldog Broadband www.bulldogbroadband.com
17th Oct 2008
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Poor service and you cannot cancel!
General Comments
For 2 weeks now my business has been waiting for an engineer to turn up to fix a problem that Bulldog/Pipex has identified as a cabling issue.
Finally having given up trying to get them to fix it, no less than 3 engineers have failed to show, we have resolved to cancelling our account. This has proved impossible. The business customer number the customer services line will not take cancellations as they say that this can only be done on the customer services line. When one calls the customer services line you are advised that they only deal with domestic customers and that you have to call the customer services line!
I have now made 5 phone calls to each of these numbers to make this cancellation and both send me to the other number. Supervisors are unable to do anything about it and all one gets is sympathy for my plight but no solution other than to call the other number.
I have been left with no option but to cancel the direct debit and to write to them, although one of the "advisers" I spoke to told me that that Pipex do not accept cancellations in writing and this can only be done by phone!
Let's see what happens!
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