mahouse's Review of Utilita
16th Oct 2008
Overall Rating
- Value for money
None whatsoever!
Bad Points
No out of hours emergency number-i was without power for 25 hours. Customer service poor.
General Comments
I have lost more money than i could ever have saved with utilita. I was without power (gas & electricity) for 25 hours, had to take time off work to wait for engineers- I was shocked that there is no out of hours emergency number (i had to leave msgs on an answermachine telling me they would get back to me within 24 hours). They didnt! I then had to phone them again the next day, had to repeat my problem. Thinking the problem was to do with me i had topped up my credit meter over £50 the previous night. Turns out the problem was theirs!
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