Marks and Spencer Furniture Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 19 reviews

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Totallysam74's Review of Marks and Spencer Furniture

14th Oct 2008

Overall Rating

1.5 stars
  • Value for money
    1 stars
  • Quality of service
    1.5 stars
  • Goods purchased & cost
    M&S Sofa £1k+
  • Layout of shop
    2.5 stars
Good Points

The sofa we bought looks lovely and is everything we wished for in regards to complementing our interior design.


Bad Points

We were told six weeks for delivery, when they called I was over cautious and checked all the details...thank heavens, as they intended to deliver another colour from that ordered. Had to wait a further 6 weeks for this to be delivered. Sofa arrives and having had it two weeks it broke in the middle front supporting strut. A technician arrived and pronounced his surprise that this strut was not better supported (a crossing support preferred as this front panel is quite long) and that it was made of chipboard! I agreed that we would have another sofa rather than a repair but when the letter arrived from Marks and Spencer it stated that only a repair was to be given. It took a further complaint to Head Office before we got the replacement... which, you guessed it, will take six weeks to deliver!


General Comments

Marks and Spencer Urbino large 2 seater, looks great but I feel the quality of the workmanship is questionable. The front base panel looks to be made from chipboard which I'd suggest (with my limited knowledge) is not a material that screams high quality or ideally weight bearing. Couldn't really fault the customer service, bit fluffy a times but seemed willing to help and genuinely apologetic. I was surprised by the complete 180 made by FERA however, the technicians that came and looked at the problem on M and S's behalf. I can only imagine that they were liable to make something out of a repair rather than a replacement.

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