Bank of Scotland Business Bank Account Review

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0.6 stars
Average rating for this product is: 0.6 out of 5

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riggers386's Review of Bank of Scotland Business Bank Account

14th Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Banked with company
    0 - 6 Months
  • Customer service
    0 stars
Good Points

None.


Bad Points

Staff are totally clueless.
They have hardly any branches.
Paying in at a Halifax branch involves a ridiculous procedure.
Impossible to contact an actual branch.


General Comments

I've banked with them only 3 months and am utterly disillusioned. Paying in involves a trip to the town, (no local branches) queue up in Halifax branch behind 20 or thirty people, then get to the counter to be treated like dirt when they see your BOS paying in book. Then they saunter off to get this ridiculous plastic bag that you have to write your sort code, account no, etc on. Then you have to put the cheque/cash inside. They won't touch it! (Why?). Ring up customer service - what a joke. I once clicked on their online link to enquire about invoice factoring. Filled in the details. Got an automated email saying that for factoring enquiries I had to ring a number? (Why not say that in the first place?) Rang it. Was re-directed half a dozen times, having to repeat my request every time. Finally was put through to someone asked about invoice factoring. She asked me..... What is it, exactly? Hung up at that point. Later, wrote, rang and emailed an enquiry about small firms loan guarantee scheme. Nothing. Enquired again. Nothing. Later, rang again - was faxed half a dozen copies of what look like a dog-eared form that had been kicking around for weeks. It wasn't even complete. This lot are a joke - full stop.

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