Johanna Hehir, London Review

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Johanna Hehir, London
4.7 stars
Average rating for this product is: 4.7 out of 5

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kateef's Review of Johanna Hehir, London

13th Oct 2008

Overall Rating

2 stars
  • Value for money
    2.5 stars
Good Points

My initial visit was great and I was made to feel special and received advice on what would suit me. The lady who helped me had a lovely manner.


Bad Points

I was 50/50 on whether to go for a dress. Went back for a second visit and was very disappointed. I was served by a member of staff who had what I thought was an offhand manner and who made me feel most uncomfortable. This was a very different experience to the first visit. In addition to this, the quote I had been given initially had gone up by £500. Even though I still liked the dress, I felt I could not make a purchase as I was disappointed with the overall approach and service.


General Comments

I believe that some people understand what weddings are about - they are a big day and people want to receive excellent service when parting with almost £3,000 pounds. Nice dresses, pot luck on staff.

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Members' Comments onkateef's Review

  • paulhehir Rank: Lance Corporal on 22nd Oct 2008

    We often have brides who want to make minor changes to the original design which we are usually happy to accommodate. But occasionally we get brides who want to make changes or re-design the dress in such a way that it is either technically not a good idea or unlikely to flatter the bride in our professional opinion. We are entitled to charge extra for these changes or to decline the order, particularly if we feel the bride will not like the end result. Unfortunately some brides are unwilling to accept this or pay extra.

  • JSIN on 24th Oct 2008

    Added in response to Paul's comment:

    I should first say that I am getting my wedding dress from you and am delighted to be doing so. Also I can't comment on any changes in prices as I have not experienced any. But I do feel I have to support kateef's comment re: staff. Whilst the majority of your staff are lovely, I have found one in particular to appear extremely offhand on a number of occasions when I've been in. The worst of these involved them seeming quite rude to my bridesmaids (who had travelled a considerable distance to view my dress with me) when they - very politely - asked this staff member to bring over a few veils for me to try. Hardly an unreasonable request when in a bridal shop! They were completely taken aback and to be honest, if I hadn't already been into the shop and had a positive experience with other staff members, I certainly would not have gone ahead and purchased a dress from you.
    Now I know everyone has their off days and I'm a fairly easygoing sort who normally lets stuff slide, but I'm pretty sure we are referring to the same individual so I feel I have to speak up as I don't think her point is just about an unexpected price change. It's such a shame because as I've said before, everyone else I have met at JH has been lovely, as are the dresses. I hope you manage to address it!

  • kateef Rank: Lance Corporal on 6th Nov 2008

    Thanks for the supporting comment.

    My main issue here was not the price quote it was more about the atmosphere/service.