robertp11's Review of Designer Living www.designerliving.eu
13th Oct 2008
Overall Rating
- Value for money
Gave our money back but only after a struggle.
Bad Points
Often don't answer their telephones and customer service is poor!
General Comments
The two electric reclining sofas that we ordered from Designer Living did not match! At times it was near enough impossible to contact the company by telephone and we even thought that they had gone out of business for a while. A representative eventually did inspect the sofas and said that they would get their upholstery to remake the sofas so that they matched as best as possible and rectify the other problems with the sofas. This was unacceptable to us and we asked why they could not trace the matching sofa, but they simply refused to do this. After contacting the credit card company who took up our case we were eventually given our money back.
My advice: buy a sofa buy from a retailer who has a shop and not what I would call a 'faceless company'!
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