seraphin's Review of British Gas
13th Oct 2008
Overall Rating
- Value for money
None that come to mind.
Bad Points
They don't seem to understand how the switch over standard as set out by energywatch works. They didn't update the meter readings when I phone, write or email them in. Some rude and impolite staff.
General Comments
British Gas continually put a block on my account being switched even after requests from energywatch to allow the account to switch as we were not in breach. Then started taking money out of my bank account with no bill or explanation. Then started sending me credited bills saying I didn't owe them anything, then started putting money into my bank account, now they say I owe them £1000 and they've referred it to a collection agency.
There is some very unhelpful and at times downright rude and impolite staff. Misinformed and promised to be called back within 24 hours then never hear from them.
I'll never ever go back to them.
On average, people found this review very helpful
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