Clarks Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 2 ratings and 14 reviews

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Guest's Review of Clarks

13th Oct 2008

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    £45
  • Layout of shop
    4 stars
Good Points

I have had many good quality shoes over the years, some that I still have that have been polished, protected, heeled, soled etc.


Bad Points

I bought a pair of shoes in Feb/March of this year. They were for work and so haven't been worn much, especially as it's been summer. I took them this week to be heeled and soled to be told they couldn't do them as part of the sole is made of an oil based substance and so the glue won't stick. They have had this problem the past 1/2 years with many of Clark's shoes.


General Comments

I took the shoes back to the store to be told that shoes weren't made to last. I have had them 7 months and out of that time worn them for 3, maybe 2/3 times a week on average. The heels are still great and the centre of the sole is rubber and so that's fine. It is the outer of the sole as they are so thin and without being soled it just wears into the leather toe-they have already started to go. I was asked could I not wear them like that. Well no actually I can't. I was offered £19.99 towards another pair of shoes. I have therefore lost out on the other £25. I can't buy a pair of shoes for £19.99 in Clark's. I wanted to pay the £15 at the shoe menders to get at least a winter out of them. I think it is rubbish customer care from a shop renown for quality. Alas no, shoes aren't made to last ! I wouldn't have bought them if I thought they couldn't be soled as otherwise they are a total waste of money.

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