Fonesafe Mobile Phone Insurance Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

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dasc's Review of Fonesafe Mobile Phone Insurance

10th Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0.5 stars
  • Have you made a claim?
    Yes
Good Points

The Customer service team were helpful.


Bad Points

The reason for refusing the claim was pedantic.


General Comments

My Phone fell into a pool of water. I claimed within the fonesafe 48 hours, but was told the handset IMEI on their database was not the same as the damaged handset!
Despite the fact that I could prove the history of the handsets and that the IMEI they had was exchanged by T-Mobile the claim has been refused on the grounds that I had not informed them of the change of handset.

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