Debenhams Direct Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

From 0 ratings and 18 reviews

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bean01's Review of Debenhams Direct

9th Oct 2008

Overall Rating

0.5 stars
  • Value for money
    3 stars
Good Points

Items as described when they arrive!


Bad Points

Customer Service, website with a mind of it's own etc. etc.


General Comments

I have now ordered from debenhams three times and things have got progressively worse! My items are for clothing and accessories so not potentially difficult items such as furniture.

My latest ordered was shown as being processed only to receive an email 6 minutes later that all 12 items were out of stock when I queried this the order was reinstated. In the meantime I have had an email from another customer services rep advising me that goods are not updated real time and that in fact all items WERE out of stock.

Waiting to see what I have been charged and what actually arrives.

It is a pity because the goods are good when they arrive!!

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