Guest's Review of Goldtrail Holidays, www.goldtrail.co.uk
9th Oct 2008
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I do not recommend GOLDTRAIL Holidays. I booked a holiday for my daughter and her boyfriend at La Luna hotel in Gumbet, It is her first holiday abroad without us and having been at Lu Luna a few weeks ago myself knew it was a good hotel and being in the resort centre I felt safer knowing she wouldn't have to walk far at night. We took them to the airport yesterday morning and told her to phone when she arrived, she phone from the coach saying the La Luna was fully booked and they would be put to Royal Marin, I told her then not to agree. Phoned Goldtrail head office myself told to phone resort, they said nothing could be done they would have to stay there. She phoned in tears later on saying their room was filthy and dark and dingy, hotel was out of resort, too far to walk, and that unless they got taxis they were stuck there. I have booked another hotel and they have moved there. We payed £400.00 per person for a week which in October is quite expensive but were told by Goldtrail that booked a cheap holiday so what did we expect. If I had booked the Royal Marine hotel at time of booking it would have cost less than La Luna. They say they are within there rights to do this as long as they put you to the same or higher star rating, but they don't have to refund the difference in the price, so if they do this to a lot of passengers they make a nice profit. The Royal Marin should only be a 2 star according to most reviews. So if booking with Goldtrail book allocated on arrival and save a fortune, because you might not end up where you wanted to go anyway.
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