hsbc international money transfer review

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By ProfH on 8th Oct 2008

ProfH's Ratings

Type of customer	Personal
Speed of service	0/10
Customer Service	1/10
Value for money	0/10
Overall value	1/10
ProfH's recommendation

Good Points

Money got to destination eventually

Bad Points

They sent the money to the WRONG BANK! It had to be investigated by myself and ended up taking 21 days for the money to get to where I was sending it.

General Comments

In Jan 07, I moved to Australia and used the HSBC to transfer my money, around 15 grand sterling from my HSBC account to my new Australian Commonwealth bank account. I was assured of a 4 day transfer time.

After 5 days, I checked my Australian account... money was not there. But money had come out of my HSBC account. I was not worried so checked again after a couple of days.

One week after transfer.. money still not there.. I called HSBC services.. they re-assured that money was going through and not to worry.

Ten days after transfer.. money still not there.. Again, I called HSBC services and was reassured. I was not greatly worried because HSBC is a big name bank etc.

Two weeks later... money still not there... Again, I called HSBC services. This time, they call was directed to an Indian call centre which I found totally bizarre. They Indian staff gave me various transfer codes and were puzzled as to why my money had not gone through; my bank account details on both sides were correct. They told me to go to my Australian bank and check their 'SWIFT code.'

Between two weeks and twenty one days.. lots of to and fro between Australian bank and HSBC services on the phone. All this time, HSBC services stating how puzzled they were because the money had come out of my HSBC account ages ago.

Eventually, I gave a relative in the UK authority to act on my behalf. He went to my local HSBC who checked my account. They said the money has gone through. 'It is at the WESTPac bank in Australia'..... Hmmmm..... My bank is the Commonwealth.

To top it all off, NO apology was offered and I still had to pay the transfer fees.

Final advice, IF you use this service, get names of people you deal with from the start, record any codes etc associated with the transfer.

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