Written on: 07/10/2008 by hettie sue (1 review written)
My daughters birthday party in the snow play was brilliant, everybody enjoyed it and the lady who was in charge of our group was very helpful indeed, the mont blanc was good for the children and good food.
Originally booked the party over the phone which was a nightmare, after 6 phone calls from us to the centre they had told us everything was sorted, finally! One week before the party my husband rang to confirm, they had only booked in half of the children after we had sent out all the invitations (how do you tell four 4 your olds that they can't come anymore). I was fuming and really upset trying to pick four children and telling them they can't come anymore! Anyway we had to make a trip to the factore and sort it out there in which they did, but we had to rearrange the party time,
I don't recommend booking over the phone as the staff really didn't have a got clue what they were doing. Plus the supervisor who was meant to be sorting it out didnt even phone us. Other than that the actual Chill Factore is fantastic thanks for the staff on site and not on the phones, thanks.
As rated by real users