- Review Centre
- Shopping
- High Street Shops
- Audio / Visual Equipment Shops
- Sony Centre
- Mark rhe Harp's review
| Quality of service | 3.3/10   |
|---|---|
| Layout of shop | 5/10 |
| Value for Money | 6.7/10 |
| Overall rating | 3.3/10 |
By Mark rhe Harp
on 7th Oct 2008
| Goods purchased & cost | Headphones |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 0/10 |
| Value for money | 5/10 |
| Overall value | 1/10 |
 Mark rhe Harp's recommendation | |
Interesting layout, trusted brand.
Very poor customer service.
I visited the new Cheltenham branch yesterday - to be kept waiting ages while three staff were apparently not busy enough to do anything useful but too busy to serve me. When I finally got served, i was told that the item I wanted was "in the shop downstairs". I didn't realise that the shop had two levels as I entered the arcade on the first floor - there was nothing in the shop to suggest there was another part of the store (not even a staircase - you have to go out, down the escalator and then back a long to the downstairs version of the store).
That left me feeling both ignored and stupid, and when I pointed this out to both the staff upstairs and downstairs, I was given no apology or acknowledgement that this was in any way something they might be concerned about.
I've been very loyal to the Sony brand (still am) but their customer service on this occasion really stinks.
Important, please be aware that:
Mark rhe Harp's review has yet to be rated - Be the first!
