Nationwide Building Society Review

Watch this item
2.5 stars
Average rating for this product is: 2.5 out of 5

From 0 ratings and 34 reviews

Thumb down 47% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


juicedry's Review of Nationwide Building Society

6th Oct 2008

Overall Rating

0 stars
  • Telephone Banking
    0 stars
  • Local Branch
    0 stars
  • Customer Service
    0 stars
  • Internet Banking
    0 stars
  • Cash Point Facility
    0 stars
Good Points

None


Bad Points

Nationwide = incompetent


General Comments

I applied for a FlexAccount via the Internet on 14th July and took my ID into their Salford City Branch on the 21st July. I contacted the New Business Centre on the 28th July to find out the progress of my application. This was when the Building Society's incompetence started to shine through. The representative was telling me that a fault had occurred with the application and they would sort it out; so I left it in Nationwide's incapable hands.

By the way, the New Business Centre is the only way I could contact them, which is very inconvenient as it only opens Mon-Fri 9am to 5pm.

I then waited a month and having not heard anything from them I contacted the New Business Centre on the 22nd August to find out the progress of my application. That was when a representative found that the internal post had lost my ID documents and I would have to re-submit.

I received a letter from Nationwide dated 28th August for re-submitting ID and signing for the application. I decided not to apply, as Nationwide had been so incompetent. I believed that this would be the end, as it says they'll cancel my application if I don't send in the documents.

Then a month later, they've opened my account and start to send me cards, cheques, and everything. If they've not got proof of my ID, how do you do that?

I contact Nationwide on 6th October to ask for my account to be closed. But you can't close the account over the phone, how incompetent are they? They wanted me to waste more time and go to a branch. I've been to a branch once before and look what happened.

Instead I've posted all the documents to Nationwide and hope that will be the end.

I wish that they would be able to compensate for my lost time. However, I expect that the least I can do is give them some "good" PR and wish that this Building Society can learn from mistakes.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

juicedry's review has yet to be rated - Be the first!

How helpful did you find this review?