Easy Car Rental Review

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0.8 stars
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livant's Review of Easy Car Rental Car Hire

5th Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    London, UK
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    September 16, 2008
  • Condition of vehicle
    Poor
Good Points

Low quoted price


Bad Points

see below


General Comments

I booked a car from easyCar from September 16 to pick up from London Victoria.
First, Sixt, the agency EasyCar used this time, would not give me the car because they claimed my driver's license (international, issued in Russia, with inscriptions in French) is not valid for the hire because they cannot understand it (even though I used it in the UK and elsewhere in Europe for the last 8 years). A few minutes before, Sixt refused a Greek gentleman again with an easyCar voucher, arguing that his EU driver's license is no good either.
Second, when I called the ridiculous "special rate" customer service number and was put on hold for 5 or so minutes, I was told I was warned when I booked I should have had a valid driver's license and they are unable to help me in any way, nor can they refund the money. The only thing they could give is was the e-mail to complain (which started with http!)
Finally, after I completed the complaint form I received the automated e-mail saying that they will be in touch within 0 (zero!) days. Needless to say that 10 days after I have not received anything...
I will never use easyCar or Sixt for that matter again!

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Members' Comments onlivant's Review

  • trinimelscorp Rank: Sergeant on 10th Nov 2008

    I found this review helpful because almost the same thing happened to us except we had a valid British license.... We are considering going to BBC Watch Dog if we don't get a favourable response.