Heathrow, Purple Parking Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 0 ratings and 39 reviews

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Guest's Review of Heathrow, Purple Parking

5th Oct 2008

Overall Rating

1 stars
  • Value for money
    1 stars
  • Suitability
    1 stars
  • Effectiveness
    Poor
Good Points

Drop off service is useful but read the bad points first!


Bad Points

Use of drop-off service.........when vehicle was returned to us, the chauffeur had managed to tread significant amounts of dirt into the footwell.....probably from the muddy field they parked our car in. We told the chauffeur of the problem, but he was not fully conversant in English language....he quickly disappeared from the airport. On complaining to head office, following their procedures, the Head Office were shocking in their handling of the complaint. Numerous ignorant emails about T&C's, despite our actions being fully compliant with T&C's. Similar to someone elses complaint, there was no apology, no admitting fault, no compensation for soiling my car......and what makes it worst, i had photographic evidence that i supplied them with, supporting the soiling!?!?...........completely unsatisfactory!!!


General Comments

If you like your car, consider not using the drop-off service.....unless you want to risk picking up the valeting bill to get it clean again...inside and out! Their use of the word 'chauffeur' is up for debate in my opinion...

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