Carphone Warehouse www.carphonewarehouse.co.uk Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 21 ratings and 93 reviews

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Guest's Review of Carphone Warehouse www.carphonewarehouse.co.uk

3rd Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    1.5 stars
  • Goods purchased & cost
    500
  • Layout of shop
    1.5 stars
Good Points

Unfortunately now none have standing.


Bad Points

Worst customer experience ever.

It will be easy to get out of grave than get out of CPW even at end of contract.


General Comments

I am one of them too, Carphone Warehouse is worst customer experience ever. We were due cancellation of 3 phones in the family around same time. When we sent cancellation letter they almost begged for us to be with them, i declined. I had to send letters with 30 days notice and then even after sending disconnection confirmation they called and told would you like to continue with us and another service agent called after months asking why Direct Debit is cancelled while there was no contract and i had moved my phone number to other provider.

One other in family was offered free mins and line rental for another year from CPW but then shock came they sent payment bill at end of contract and declined to cancel till payment is made which was supposed to be free contract.

I keep hearing and reading of different practices of CPW and warn you all fellow mobile users to keep out from CPW in every way, getting in is easy but the experience is hurting for ever.

Take care and try to be safe.

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