Napa Plaza Hotel Review

Overall Rating

My husband and I returned from Cyprus about three weeks ago and stayed at the Napa Plaza hotel for two weeks. As this was our first trip to Cyprus we were informed by friends and collegues what Cyprus was like but we were completely unaware of the hotel and it's reviews.
Anyways, the only good points I can say about the Napa Plaza hotel is that the staff were very friendly and that is it.

Our room had ripped carpet in the entrance, tiles were missing on the bathroom walls and the floor. The balcony had a view of the roof where previous holiday makers had thrown chicken bones, days old pizza and burger king wrappers onto it and obviously had not been cleaned. The beds were not changed and the pillows smelled musty and had black spots. (Possibly mould?). Didn't get any sleep as our room was right above the hotel nightclub.
We complained and three days later was moved to another part of the hotel. Again disappointed and wanted to leave to come home. The second room was still noisy and air conditioning wasn't working properly.
We were on a b&b basis and considering the hotel is meant to be a 4-5 star hotel we feel cheated as the amount of money we have spent was completely wasted. The food was over salted, under cooked and cold.
The swimming pool was dirty. Never once was cleaned while we were there and mould and algae present.

I would never stay at the Napa Plaza hotel again and would not recommend it to anyone. I did not get any sleep, I had to pay extra for most things such as a remote for the tv, coffee/tea was extra, there was an extra charge for the keetle and they charged us for changing the room when were weren't happy..........I could go on and on. I am not a person to write reviews but I felt I needed to to warn people abou my experience. It is a shame as the hotel is nice looking on the outside but that was it.

Members' Comments onGuest's Review

• napawatch on 28th Aug 2009

  I found this review not helpful because... of the fact that many things can not be right. It is regretful if the cleanliness was as described (personally I doubt). I also very much doubt on the issue of the pool, as in Cyprus there is a very strict legislation and control, even all tour operators (incl. Thomas Cook) are very sensible on that. So no chance that this is true.
  The only wrong thing was the wrong choice of the type of room. Standard rooms do not include coffee facilities or mini fridge (remote control is given on returnable deposit). I advice the person to give another chance to the hotel but this time book the superior room. I would even ask the hotel to upgrade me for free.I am certain they will accept it.