Floors-2-Go Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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silverburn's Review of Floors-2-Go

2nd Oct 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Dunfermline branch
  • Layout of shop
    2 stars
Good Points

Floor quality itself was good. The only reason they get one point.


Bad Points

...Everything else customer service-related. Especially since the company was bought over.


General Comments

I bought floors and fitting before they went into administration, and subsequently bought over. My issues started once I tried to get my fitting done after being bought over.

- They told me they could not find a fitter in my area for 3 weeks; I found one in 5 minutes via Yellow Pages.

- I have never received a return call from them.

- They were unable to pay my fitter in 5 days after fitting...it has been 3 weeks now, and they are only now refusing to pay him because my order 'pre-dates the administration, so cannot be honoured'. I now have to pay my fitter, with no guaranteed hope of getting my money back. I feel they have used every excuse in the book until now.

- They told me they had posted a cheque to my fitter but it was still sitting in accounts, unapproved 4 working days later when I phoned accounts directly.

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