Halfords Review

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Halfords
1.5 stars
Average rating for this product is: 1.5 out of 5

From 3 ratings and 36 reviews

Thumb down 25% of users recommend this product

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ding67's Review of Halfords

2nd Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    mountain bike
  • Layout of shop
    2.5 stars
Good Points

no good points


Bad Points

quality of goods, customer service.


General Comments

i purchased a 'Shockwave' bike, one of Halfords' own brand. At first it looked to be a good buy it was good value and it seemed to be of good build. It was on only my second bike ride that the back wheel buckled, I didn't feel overly concerned as I knew Halfords to be a large company and I felt it would be no problem to take it back, how mistaken I was.
On returning the bike to the shop I was initially told that they would repair the wheel but not replace it. I was unhappy with this and told them that I would want a replacement, I was then told to contact customer services as it was only their policy to repair faulty parts. I did this and felt as though I had come up against another brick wall, I have since taken the wheel to several independent bike shops who have told me that the wheel is in fact irreparable. With this information I returned to customer services with the hope of a better responce, unsurprisingly I didn't get a better offer.
In summary I would never buy anything from Halfords again, I feel that the quality of this product is poor and the customer services is even worse.

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