British Gas Review

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British Gas
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steve25's Review of British Gas

1st Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

none


Bad Points

Billing


General Comments

We changed from MEB in 2000 to British Gas, and with MEB who we were with for years always in credit. We only changed because of a promise from a sales employee of British Gas, promising us a 33% discount off our MEB bill, which we told her that it was set at around forty pounds per month. We expected after the change an immediate saving, but we were certainly in for a big shock!

Even before the ink was dry on the contract they turned around a said that the reading that had been taken by their engineer
and was higher than the figure set by the MEB, and they therefore required us to a direct debit for sixty six pounds, there was no mention of our promised 33% discount.

We felt forced to increase the amount to the required sum, but as soon as we did this they then sent us a bill of almost six hundred pounds stating that this amount was owed from the change over from the MEB. I was lived and followed it up with BRitish Gas directors in Edinburgh, but after month of research they still could not come a reason what the amount represented.

The other problem is that we are renting the property from a private landlord, and we are responsible for the running of a 24hr sewage pump serving four other cottages and British Gas refuse to give us a breakdown of charges because everything has always been on one meter. If the did do as we say we could then claim compensation from our landlord.

Even with the running of the pump our bill from MEB was always
no more than forty pounds per month, so we paid the bill for
the first two years and then disputed the amounts because they insisted on a direct debit for one hundred pounds.

As of today the bill stands at eight thousand, four hunded pounds and they are threatening cut us off, but thiscould have been sorted years ago when we offered a direct debit for one hundred pounds per month only to be turned down, as they wanted around three hundred?

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