Guest's Review of Time Warner Cable
30th Sep 2008
Overall Rating
- Value for money
- Customer Service
- Time Service Used6 - 12 Months
- Features
There is nothing positive to say about Time Warner, other than to say that they are positively horrible.
Bad Points
Everything.
General Comments
We were forced to use Time Warner because they have a monopoly over the location where our business is - I can see why they would want a monopoly because it is the only way that anyone would ever use them. It took 4 installations to install something that should have taken 1. Customer service regularly hangs up on customers "accidentally". A customer service worker just told us today on the phone that while he is telling us that he is 'taking notes' and will get back to us to rectify a bill.
Bills have been wrong 100% of the time, literally EVERY SINGLE MONTH. Service is poor. Please do yourself a favor and use tin cans and a string before you use them. We have them for phone, internet, and cable. They are the personification of what is wrong with big business in America.
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