Nutfield Priory Hotel Spa, Surrey Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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kizzy10's Review of Nutfield Priory Hotel Spa, Surrey

28th Sep 2008

Overall Rating

1.5 stars
  • Value for money
    0.5 stars
Good Points

Lovely Building and comfortable bed.


Bad Points

Reception service on arrival were a little less than professional. Very small room. Person who showed us to our room could not operate TV which was partially broken. Two main lamps in room not working and when staff informed they were not mended.


General Comments

For a 4 star hotel the service and accommodation was not up to the standard I would have expected. Reception staff seemed very disorganised and not overly customer friendly, whilst booking us in she answered the phone. I would suggest more training was needed! Any problems were not resolved very quickly as mentioned above we had one light working in our bedroom and that was not very bright. The restaurant that breakfast was served in was virtually a corridor and one of our jam pots had been opened and used by a previous diner but there were no apoligies from staff when I mentioned this to them, and asked for one that had not been tampered with. On departure wewere not asked if we had enjoyed our stay perhaps they knew what my answer would be. I would not recommend this hotel to anyone.

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