Crown Resorts Horizon Review

Overall Rating

Cleanliness and location and grounds

Entertainment, staff reception attitude and manners, food.

Well I wont pull any punches, just got back from the Crown Resorts Horizon hotel having been so called upgraded as my original hotel was overbooked. Well checked into reception for my sea view room, got to room no ea view it was at the back of the hotel, went to see the receptionist who I hasten to add has no manners. No please or thank you and very unhelpful, having explained my room error she said she would tell the manager, this went on for 3 days still no manager then gave up and put up with it till I get home to see the agent. First night in the restaurant ordered a large orange squash charged at 3.75 euro.ok then later from the hotel bar Ermins, ordered the same this time 3 25 euro. Why the diff I asked the girl, she then walked off. Next day ordered pint lager shandy from the bar 4.5 euro. Ordered same later charged 6 euro for the same drink again I asked why the diff price for the same drink different girl, said that was the price, So I decided not to drink it out of principal. It would appear that unless you kick up about the various prices you are charged for the same drink someone is conning you out of your pocket. Asked for the price list there isn't one on the wall only a little list by the bar counter like a menu. Now the food, but before I start don't blame the chef his hands are tied as the menu is selected by the food and bev mngr. I booked half board spent 3 nights in hotel, ate the rest outside in the restaurants. Breakfast is ok but salads remain the same daily. Had a power cut when I was there it took three engineers to get the telly working because one thought he got the sound and vision when he only got vision, the other was sent up to get the sound but only got sound on 1 channel and finally the third visit I got all sound. All this after complaining to the very rude receptionist who didn't seem to care a fig. Apparently if you ask to see the manager like I did a few times he must be mythical I never got to see him at all. So to sum up folks.
The staff need a lot of training ref customer relations. Would I go back no way, 4 stars they rate it, yes if they had good management and staff in my estimation 2 plus. Leaves a lot to be desired. I could go on but you got the gist, oh by the way when you get your room its no point in complaining about other rooms making noise it falls on deaf ears.
Have a good holiday folks.