Insure and Go Travel Insurance Review

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Insure and Go Travel Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 86 reviews

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Argiel's Review of Insure and Go Travel Insurance

26th Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Type of Insurance
    Not supplied
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    October 2007
  • Was your claim successful?
    Unsuccessful
Good Points

Cheap (as long as you don't want to claim).


Bad Points

Unclear information given on claims query line. Poor service when something goes wrong.


General Comments

I lost a filling while on holiday in England and was faced with a costly private treatment, so I phoned to ask if I was covered, and was called back to say, yes go ahead with the treatment. On return from holiday, I requested a claim form by email and was sent an overseas travel claim form. I emailed back asking if this was correct and got an acknowledgement but no reply. I went ahead and filled in the form, and sent it off registered post as requested. I was eventually told that they did not pay for incidents in the UK. I accepted this, but complained that I had been given the wrong information on the help line, and that they had two later opportunities to correct this when I requested the claim. Their complaints process leaves a lot to be desired. The various links to Sales on their websites are live links which pop up email windows. Where they list the contact email for complaints, it's shown as a graphic, so you have to note it down and enter it yourself. I emailed a complaint to this address, received an acknowledgement but no reply, so I emailed them again, at a different address, to be told that I had emailed my original complaint to the wrong address. I have cancelled this insurance (they renew it automatically unless you tell them not to). In future I will gladly pay more to a company that I can be confident will deal as efficiently with queries and claims as they do with sales and payments to them.

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