John Lewis Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 2 ratings and 63 reviews

Thumb down 41% of users recommend this product

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Guest's Review of John Lewis

26th Sep 2008

Overall Rating

1.5 stars
  • Value for money
    3.5 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    furniture £600
  • Layout of shop
    3.5 stars
Good Points

Always had an old fashioned feel about the customer service which I found attractive. Always loved the sense of feeling looked after by the sales assistants.


Bad Points

Not sure why but times change I suppose and it seems they are relying on distributors to ring customers to arrange delivery. I feel like they have taken my money and left me to deal with a third party.


General Comments

We ordered a £600 piece of furniture from John Lewis and it was explained that it would take up to 6 weeks as it was hand made. Not a problem. We were given a receipt with an A4 sheet attached. On the way home we read the sheet and it explained that they would debit the money when informed by the distributor that the item had been despatched and that the distributor would contact us directly. 4 weeks later we received a letter from JL saying the money was being debited and two days later we had a letter from the distributor saying it was ready and someone would ring us to arrange a delivery slot. 2 weeks on - no phone call received. Chased JL and they rang back 3 days later to say the distributor would be ringing that day. Waited that day and two more days and still received no call. Why doesn't JL make the calls to the customer to arrange delivery instead of opting for and relying on the distributor? I bought from them and thought I was dealing with JL. It's no good giving the customer a piece of paper to read after they have given across £600. Not happy as now 3 weeks have passed and I've received no furniture or phone call. The internet service is ok and buying things off the shelf is fine but I will not order large items again.

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