5 Star Felsted, Great Dunmow, Essex Review

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4.7 stars
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Janet Carter's Review of 5 Star Felsted, Great Dunmow, Essex

24th Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Type of Accomodation
    Not supplied
  • County
    essex
Good Points

None


Bad Points

Where shall I start?


General Comments

My dog was in Five Star kennels in Felsted for 2 weeks and I was disgusted with the condition of him when I collected him. He looked as though he had lost a lot of weight, and he smelt all musty. We had provided his own bed which we suspect he hadn't slept on as the staff brought his own bed out of storage! My usually friendly and calm dog wouldn't even respond to his own name. He acted like a thing possessed when he was let out as though he had hardly seen daylight for a fortnight. My dog is not usually a barker, but he appears to have lost his voice which is unusual for him.
The staff seemed rather evasive when asked how he had been whilst we were away.
I would never use these kennels again and would never recommend them.

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Members' Comments onJanet Carter's Review

  • dagan974 on 6th Oct 2008

    Dog has been there on several occasions. Nothing to complain about. Some dogs just do not like to be away!

  • Lulubell81 on 12th Jan 2009

    My dog always goes to five star and he loves it. He goes bounding in to meet the staff whenever he goes back and is always fine when he comes out. I now have another dog and will have no hesitation in sending her there too. Maybe your dog just didn't like being away and is sulking because you left him; is he normally spoilt at home? He's bound to be a bit musty as there are no carpets or sofas for them to rub against in a kennel; if you want your dog to sleep on a sofa and be spoilt maybe you should consider a house sitter?