pantsman28's Review of HSBC Current Account
24th Sep 2008
Overall Rating
- Customer Service
- Ease of use
Not helpful and not proactive enough.
General Comments
I have been with HSBC for around 14 years, they were very helpful with processing my loans and over draft as a student.
Now that appears to have changed...
I don ' t remember being told I ' d slipped over my overdraft limit and seemed more willing to charge me rather than to tell you. £25 penalty is the normal charge if I am over, and as I found they will stop direct debt of £20, charge me and then take out £30 if this payment is for my HSBC credit card.
The service is poor from HSBC, so now I am afraid I would say search the market more.
Something worth noting, if like me, consumers have issues with charges or account, experts always say tell the banks my concerns and any problems I might face so I can seek help from them! This made matters worse in my experience, I was phoned constantly about being over my overdraft and offered no help.
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