Alamo Car Hire Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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skyblues's Review of Alamo Car Hire Car Hire

24th Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    USA, Reno
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    23.8.2008
  • Condition of vehicle
    Average
Good Points

None.


Bad Points

Alamo personnel give customers unclear information (about reimbursement and about car details).
Alamo did not handle our special requests (we needed a special car and tried to solve this in advance).


General Comments

Alamo really surprised us with very strange business ethics! We made a reservation from Germany and rented a car in Reno. As we planned a camping tour, we needed a 'stow & go' car because we intended to sleep in the back. In order to make sure that we get this special car we phoned Alamo in Reno in advance which car to book and explained that we definitely need this car type and no other. They told us we need a Full Size SUV and promised us that this is no problem. Once being there it turned out that the Full Size SUV had no stow & go function. Unfortunately, we got into Reno with the last flight, so being back at the Alamo station we found this station already closed and everybody gone. So we had no other chance to take the 'unsuitable' car and stay over night in a Hotel. The next morning we drove back to Alamo. It finally turned out that only the Minivan has this function. So they changed our reservation into a Minivan. As the Minivan was not cleaned up yet, we waited for another 45 minutes to finally find out that this special Minivan had a back seat which was not removable at all! We got back to the station again. Finally talked to a representative. We were really wondering whether we would have to just accept this and sleep outside the car during our camping tour?
We even tried to solve the situation and asked the representative to take out the back seats, so we could use the car. But this was refused. Asking how to solve the problem because we had no other place to sleep, we were advised to check with other rental car companies. Aha? They even told us that the money will be reimbursed once we are back in Germany. Even though we were not reimbursed on our credit card we took the word of the Representative and changed the rental car company. Being back in Germany nothing was reimbursed. After a long discussion and telling the story over and over again to different call centre personnel (who were unhelpful) and spending a lot of time and money on these phone calls, we have not yet been refunded. So it feels like we ended up paying $681 for one night rental car driving to a Hotel!

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