Northwest Airlines Review

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Northwest Airlines
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 75 reviews

Thumb down 29% of users recommend this product

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Guest's Review of Northwest Airlines

24th Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Orlando, FL to Detroit, MI
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    09/08
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

Cheap tickets


Bad Points

Poor service, uncaring and indifferent staff and filthy planes


General Comments

This was my first flight ever in my life. The first plane from Orlando to Detroit was cancelled and we stood in line 2 hours to get rebooked. The flight we were rebooked on was delayed. Due to the delay we had no hope of making our connection out of Detroit. So back again into the line for another 2 hours. We had very little communication from Northwest about what was going on. No one wanted to answer any questions. No one cared. I would have been fine if they just would have talked to all of us. We just got dumped in the airport and ignored. Add to that all the rude people on the flight. So many pushing and shoving their way in front of people. I lost count of the number of times I got shoved aside in the line. It wasn't until I lost my patience (stopped being "Ms. Nice") and demanded some service that we got assistance. I hate being that person. Finally, after 6 total hours in Atlanta we got a flight home. When we left Atlanta the flight to Detroit still had not flown out. I will never, never fly Northwest again.

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