Written on: 23/09/2008 by fwymes (1 review written)
General customer service is poor
Website - difficult to manage
I find it difficult to speak to anyone with authority
Charges applied to account without a clear enough explanation.
A&L are the worst bank I have ever dealt with. Having my business bank account with them is the biggest mistake I have made with my business, they have caused unacceptable stress and confusion, and time-wasting in my business. Customer service is non-existent. I have to call a Call Centre to get anything done. They don't seem to have any commercial sense and have frequently failed to carry out even the most simple of my requests. e.g - to cancel a direct debit, to send me new debit cards. Money transfers take days to be actioned. It is sometimes difficult to get to speak with anyone in seniority, I have requested call-backs 3 days in a row and have not received one yet.
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