Boots Kitchen Appliances www.BootsKitchenAppliances.com Review

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2 stars
Average rating for this product is: 2 out of 5

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me898's Review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

22nd Sep 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    0 stars
  • Goods purchased & cost
    Dishwasher, £450
  • Customer Service
    1 stars
Good Points

Can't think of any.


Bad Points

Poor delivery
Poor online ordering that does not work
Poor customer service
Failure to refund money on time
NOT Boots, a company using their name.


General Comments

I ordered a dishwasher on line. Later that day someone called me saying they needed to take my details again and that I could not have the delivery slot I wanted, which was a Saturday, so it meant I had to have a day off work to take delivery. They also sold me an insurance I had declined on line. So much for ordering oin line, what you think you will get, you probably won't.

I was told someone would call to tell me a 4 hr delivery slot, the day before they called and I was given 11 am to 3 pm. I arranged to be in from 10:30, the delivery man arrived at 10am and left a message on my mobile saying I would have to call and rearrange the delivery as there was no one in. I was annoyed with this as they were an hour early and refused to re-deliver that day. They could only deliver again the following week when I wasn't at home. As such I cancelled the order which they did happily, when cancelling, two people confirmed that it had been cancelled and my credit card credited.

A week later I noticed that my credit card account had not been refunded, so I called and they agreed, said sorry and would do it this time. So after two weeks and at least two premium rate calls I got my money back.

You should be aware that you are not dealing with Boots, this is a seperate company simply using Boots name.

I would strongly recommend that you do not use this company, and you should also be aware that the same company acts using Sainsbury and MFI's names.

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