24-7 Electrical (prior to April 2009) Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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inkhorn's Review of 24-7 Electrical (prior to April 2009)

22nd Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    0 stars
  • Goods purchased & cost
    Dyson DC22 Baby Animal, £219.80
  • Customer Service
    0 stars
Good Points

None


Bad Points


They charged the goods to my card as soon as I had made the order.

It appears they do not have a manned telephone line since it seems as a call to their 08450000247 number results in a short automated message indicating all communication should be passed via the website.


General Comments

I ordered a Dyson vacuum cleaner from 24-7 Electrical using my VISA card, three days later I see the website indicates they have no stock and are not expecting a delivery of stock within the next 10 days, the order status was still in the 'processing' state it had since I placed the order, so I use their website form to request a cancellation or the order. Less than 30 minutes later I receive a call from 247electrical.co.uk telling me they have charged the goods to my card as they have 'just given the goods to the courier' for delivery and were planning on telling me by email later today that the goods were ready for dispatch. I told them that I still wished to cancel the order as no indication had been made to me by that point that the goods had been dispatched, but I was told they'd already charged me and that I'd have to wait 'a very long time' for a refund.
I find this completely unacceptable and faxed a formal letter quoting the 'Consumer Protection (Distance Selling) Regulations 2000' requesting cancellation of the order. I shall also send a copy to their offices via recorded delivery as this kind of practice gives me no sense of trust in them at all.

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