Fonesafe Mobile Phone Insurance Review

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0.5 stars
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vagadia's Review of Fonesafe Mobile Phone Insurance

22nd Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Good Points

NONE


General Comments

We have 7 handsets insured with fonesafe. How unlucky am I?
Recently one of our handsets screen got damamged it took fonesafe a month to lodge the claim as they had insured the wrong handsets eventully, after a month of writing 8 letters and 20 odd phonecalls they said out of goodwiil we will process the claim as we do not normally do this as a claim has to be processed within 48hrs.
The communication between T-Mobile and Fonesafe is absoloutly riddiculous... they both claim they have nothing to do with each other, if so, then why do T-Mobile recommend them as their insurance company.

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