Pottery Barn Review

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randal's Review of Pottery Barn

21st Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Pottery Barn Chesapeake patio furniture
  • Layout of shop
    2.5 stars
Good Points

The patio furniture actually looked good, until it broke.


General Comments

Expensive Pottery Barn Chesapeake collection patio furniture took over three months to deliver. We placed our order on May 2007 at the Georgetown Pottery Barn store and did not receive it until August, 2007. Once delivered, the lounge chair and ottoman broke after less than eleven months of very light use. We return the broken furniture for an exchange and waited for over a month. After not receiving a single call from the store we returned to Pottery Barn for a refund. We were refunded for the sale price of the pieces ($326) even though we had spent well over $700 for the furniture. All throughout I feel we experienced poor and sometimes seemingly rude customer service. We have spent several thousand dollars at Pottery Barn throughout the years. Now, I am never going to Pottery Barn again.

I am never again shopping at Pottery Barn. I recommend you are careful if the piece of furniture that you want is not in stock. Also, the non-teak outdoor furniture does not seem durable to me. Even though they told us it would last 20 years, it did not last 11 months. I feel there is better stuff out there. Cheers! Ed

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