Freedom Direct Holidays Limited Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 3 ratings and 54 reviews

Thumb down 44% of users recommend this product

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shadi2511's Review of Freedom Direct Holidays Limited

20th Sep 2008

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

Straight forward booking on the web


Bad Points

Not being able to add upgrades for flights when booking online


General Comments

I have booked to go to Corfu with Freedom Direct on their website. I wanted to add some upgrades to the flight ie inflight meals etc, however having tried to contact them for the last 5 days I eventually managed to get through on Thursday morning to be told someone would ring me back which they didn't. I phoned this morning to be told that as the flight wasn't booked direct with the airline no additional upgrades could be made. I phoned the flight provider to be told that it could be however as the flight is within the next 7 days I was too late! I wish they had told me this before. This is totally unprofessional. They are a nightmare to contact, their phones were never answered and when you do you speak to so called Travel Consultants who can't even deal with your query. Needless to say I won't be using them and I won't be recommending them to anyone either.

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