Written on: 20/09/2008 by daisy48 (1 review written)
Easy to use
web site takes half an hour each ime your in to get the support team
phones always busy.
expexted to fix faults myself even after third attempt hadn't worked two weeks later stil no sat nav.
After looking around bought TomTom One 3rd edition. At first thought it was great but then the problems crept in. Wouldn't recognise traffic master, lost post codes and finally crashed and wouldn't store map settings. Took two days to finally get support. Was sent three pages of self fix instructions. Half way down second and 6 hours later wouldn't go any further. Another list of instructions, same again, another list of instructions, same again at this point lost the plot. Told them I wanted a replacement or money back as my unit was not even 9 months old, another list of instructions. Told them no more I wanted it fixed and who has that amount of time for self fix, they have finally sent out a box for me to send it back, two weeks later. Have also discovered that it has a limited memory space and free updates will only occur about 3 times. The free updates was one of the selling points and feel cheated that I will not be able to use this. Have now bought another Brand because even when fixed I know from reviews there will always be problems.
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Written by geoffbutcher
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