Designer Living www.designerliving.eu Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

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Nick99's Review of Designer Living www.designerliving.eu

19th Sep 2008

Overall Rating

0.5 stars
  • Value for money
    2 stars
Good Points

The furniture was of good quality and were delivered within a month of the forecast date.


Bad Points

I feel the company are one of the most difficult I have dealt with - customer service and quality of administration is very poor.


General Comments

Ordered goods from Designer Living at the Ideal Home Show in March. Had only rough room measurements, but agreed to give a deposit on the understanding that if the sofa did not fit we would cancel the order. Also arranged 2 years interest free credit. On returning home and finding one items would not fit into the space it became clear that there was no chance that they would cancel the order, but after several days of trying to find someone who would talk to us we agreed to have the furniture modified.

However, this was the beginning of our problems. At the time of the purchase I mentioned that I had no confirmation of the interest free credit, but was told I would be contacted about this nearer the delivery time. Wrote and phoned the company on several occasions over the next few weeks about this, but was told that everything was in hand.

In June the company charged the balance to my credit card and refused to accept that we had agreed an interest free period or that we had had any previous correspondence. Fortunately I had kept copies of the e-mails and letters, but still had to threaten them with court action and secure the support of my credit card company before they would refund the charge they made.

Throughout this affair some of the staff at the company have been rude and often not available. I strongly advice that you have absolutely nothing to do with them. I feel that buying luxury items from a show stand requires an element of trust and this company has shown me little evidence that they are deserving of this for me to consider them again.

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Members' Comments onNick99's Review

  • fusionenergy Rank: Corporal on 30th Sep 2008

    I found this a helpfull review, they are my sentiments exactly on using this company. Our dispute is still continuing! Still hoping their promises will be fulfilled before we go ahead with legal action.