Churchill Car Insurance Review

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Churchill Car Insurance
1.8 stars
Average rating for this product is: 1.8 out of 5

From 8 ratings and 91 reviews

Thumb down 31% of users recommend this product

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Brikat's Review of Churchill Car Insurance

19th Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    ensure
Good Points

After the first year with them, claim free, the renewal quote was less than the original premium so I reinsured. Second renewal quote was too much so I researched comparison websites which offered lower quotes. Went back to Churchill and they matched the web price so reinsured.


General Comments

During this last renewal the form said that I had one claim in last three years. Queried this to discover that a claim against me, that I had shown to be false, was still on file as open. Someone had made an error taking a registration number at an accident. When I spoke with the claims department at that time I was told to 'tear up the letter and forget it'. After many long phone calls at my expense their opinion was not to worry because it did not affect my premium. This is not the point as I pay for no claims protection anyway. The point is that I have been claim for over 30 years and I object to being penalized for someone's error. Eventually they contacted the other company, whilst I was on hold, and it was confirmed that my car had not been involved. However I was told that the claim would be on my record permanently as a no-fault claim. I have written to them twice to get it removed as no mention of this in policy documents. To date they have neither acknowledged or replied. They have a disappointing attituder. I cannot understand as it is not a claim, it never happened and they cannot quote policy to back up their stance. Of course I will not renew with them again but I still have a non-claim on record for other companies to inspect. I cannot recommend a company that has no regard for its customers.

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