jeaneypeaney1's Review of Saga Holidays
18th Sep 2008
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
I can't think of any today
Bad Points
Poor customer service two days running. Inefficiency. Lack of interest. Won't try
General Comments
What has happened to SAGA ??????
Up to this year I would have recommended them to everyone over 50 that I know. But there now seems to be this air of uninterest with their customer service staff.
Their web site is useless and generally lets you go through (sorry about the pun) the SAGA of getting to the point where they tell you there is flights and accommodation on various dates and then you put in more information and then it tells you there is nothing available.
I rang yesterday trying to get a trip to Mauritius for next week. I don't that that is particurlarly "last minute" they had 10 days to get themselves together. But I was told that their system couldn't cope with last minute bookings - what is going on ??? Are their systems so antiquated - just because we are older people does their systems have to be the same ????
OK - I thought today I would try a European trip - surely they could manage that - but no - I was told that they didn't do last minute bookings - they sort of " offered to do a search" but when I asked if she felt if there would be anything she said probably no!
Oh yes - the one yesterday offered me two weeks for September 2009 - that's a great help isn't it !!!!!!
Worryingly I have already booked a holiday with them for next year!!!!
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