Guest's Review of Royal Mail
17th Sep 2008
Overall Rating
- Value for money
I have just started using the parcel service a lot as i began to sell on Ebay and, up to now, I haven't had one go adrift and I have used a mixture of recorded and non recorded in all shapes and sizes. I do pack fragile items well though and use tape with FRAGILE on it all over the parcel!!!
Bad Points
The service you receive (or not!) at the post offices! They can be rude, unhelpful, at times not enough staff so on a busy day when you can't spare time out of the offices it drives you mad having to wait for at least 20 minutes and I feel they couldn't care, make you feel like you are being a nuisance if you bring in more than one item etc. etc.
General Comments
Since Royal Mail shut down so many post offices and transferred them to W. H. Smith the service has gone down a huge amount I feel. I would always try to use the small post offices, just to keep them open, but now W.H. Smith staff (which is what they are not post office staff) really give the most atrocious service I find compared with Royal Mail.
I am not sure what the agenda is with the Post Office but it's like a lot of other things in this country - gone to the dogs!!!
Use your local post office or lose it!
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