Orbitz Review

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0.3 stars
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John Spradlin's Review of Orbitz

16th Sep 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

None


Bad Points

Gives no option to cancel a reservation that is not as described in their advertisement.


General Comments

I bought round trip airfare from Seattle to Amaheim ca with 2 rooms reserved at the lemon tree hotel in Anaheim. The rooms were not even close to what was described in their advertisement. Rooms were to be smoke free, they were not. Rooms were to have a kitchen, they had a small refer with a microwave setting on top. The rooms were very run down and smelled dusty. The furniture was in broke down or worn out condition. The bathrooms were so small that you could not turn around in them.
We spent one night and then checked out. The Hotel would not give us a receipt that we checked out so I called Orbitz and was put on hold for what seemed hours before they listened to my story. They said they had me checked out and would settle up after my trip. When we returned home I contacted orbitz to get a refund and they acted like they did not know what I was talking about. I got the impression that they have a no refund policy no matter what. I will never do business with orbitz again.

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