Cheap Tickets, www.cheaptickets.com Review

Overall Rating

The site worked fine for me.

The flight numbers kept changing which was annoying.

Wow - I think I must be the only one who did not have a problem with CheapTickets! I paid for a multi-city Atlantic hop from Europe to America, through Canada, then back to Europe. It was 5 cities in all.

Site Navigation:
The site was relatively easy to use. I keyed in the cities and dates, and the site started compiling flights and prices. I ended up booking all the flights with Delta Airlines. No trouble when paying with my credit card.

Trip Updates:
The site emailed me automatically whenever there was a change to my itinerary. Mostly this was a regular changing of flight numbers. The actual flights - my selected dates and times - did not change, just the flight codes. This happened 4 or 5 times before I flew. I'm not sure if this was CheapTickets' fault. Delta might have been juggling the flight codes and CheapTickets was simply forwarding the new information to me.
It was kind of annoying anyway as I had to keep checking right up to the night before flying to make sure I had the most current itinerary. Other than that, no complaints.

Seat Assignment:
Some people mentioned horror stories about overbooked flights. I got worried, checked my seat assignment on CheapTickets and it all said confirmed. To double check I looked up my schedule on Delta.com and that all said confirmed as well. Then I called Delta customer service on the phone and triple checked with the operator, who confirmed it was all booked in.

The Trip:
Flights were completely trouble free. I walked into each airport with a printout of my itinerary from Delta.com, checked in, breezed through customs and security and onto the plane. Out of seven flights, only one plane (the final flight back to Europe) was delayed for an hour due to a security alert at JFK. It wasn't a huge deal as I was going home, so no onward plane at the other end.

Customer Service:
Never dealt with them. From the other people's comments on here, I'm extremely glad I didn't have to. For all my questions I skipped CheapTickets and contacted Delta directly (who were very helpful.)

Accommodation:
I organized all my accommodation separately. I used CheapTickets for the flights and nothing else.

Overall:
Would I use CheapTickets again? Honestly... probably not. I didn't have any hassle with them at all, but looking at other people's terrible experiences with CheapTickets I guess I was really lucky. Next time I go to North America I'd probably book with the airline carrier directly.

Hope this helps...