Scottish Power Review

Overall Rating

None.

Very poor, at times almost, incapable customer service, the estimated billing.

I was a customer with Scottish Power for a little over a year. In this time, they overcharged me by hundreds of pounds. When I was canceling my service with them due to a house move, I did as I was to do and called to inform them. The woman I spoke with gave me a total and said that would be my final bill. I then received a bill for a much larger amount, called back and spoke with someone else and they had then told me my bill was incorrect, that I am to pay 300 pounds for 1 week of service that I was not even living at that address anymore. I called again, the person told me that it was the original amount, she will put a huge note on my account saying that I was incorrectly charged, to amend my bill back to the original quoted amount. I then called to have it amended (The bill at this point was a completely different amount then any I had been given thus prior) and they told me that it is more then the original amount, not 300 but 200. Still, absurd. I then got that final bill, called back AGAIN and spoke with ANOTHER person, told them to read my notes as I am very irritated I have had to call so many times. And at this point, they said its only about 70 pound more, and THAT is my total; I will receive a final bill again. So instead of my final bill, I get a COLLECTIONS LETTER. The collections letter was for the 200 pound more not even the amended amount. So once again I call back, and I ask to speak only to a supervisor; I am tired of being messed around and who can blame me after that experience? So do I get a supervisor? Nope. I got complaints. They refused to transfer me to a supervisor. And complaints once again I felt evaded every question of how my bill is incorrect, just tried to justify the total through a jumble of different fluctuations that my bill had previously been. I once again had to even tell her to read the notations on my account, which she just shunned off as if it didn't matter. I felt she offered no help, no sympathy for the apparent lack of competence their staff has and what I have had to go through. Just simply said my final bill is on its way, still being 70 pound more then originally told. I am outraged and very disgusted with this company, I will NEVER go through them again. Their customer service is so poor, and their lack of the knowledge needed to do their job properly is even more poor.